Thanks for shopping at IRISJAPAN.ONLINE.
If you are not entirely satisfied with your purchase, we're here to help.
Our company does not practice return & refund policy, even if the item is unused or in it's original packaging. All goods sold are not returnable and not refundable.
Sale & promotion items
All items under sales & promotion or special pricing are not eligible for return & refund.
Should you receive any product that's damaged, please notify us immediately. Once we receive your returned item, we will inspect it on its eligibility and notify you whether your returned item is eligible for replacement.
If your returned item is approved, we will initiate a replacement unit and ship to you as soon as possible. The shipping cost of the replacement unit is covered by us. No refund in cash or other mode of payment is allowed. The replacement unit could only be done by the similar unit of the item purchased and returned, it could not be exchanged to other items unless is approved by the company.
If your returned unit is not approved by our inspecting team, you will have to arrange to collect your goods back at your own cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
How To Make A Report
You could only initiate the return of the unit purchased after you have lodged a report on the damage condition of the unit immediately upon you have received it, and after the sales team has agreed and confirmed on the return. The report must be lodged immediately in front of the sender but before you have signed the air way bill or any acknowledgement receipt.
You may make a report through the following method:-
a) drop us a call to 011-5631 1383 to our sales team during office hours and confirm by the sender on the condition of the goods, attached a photo as proof as well; or
b) by sms or whatapps to telephone 011-5631 1383 explain the condition of the goods together with a photo (with the sender in the photo) as proof in case nobody answering the telephone; or
c) by email to firstname.lastname@example.org, in case you have received the goods during or after office hours, explain the condition of the goods together with a photo (with the sender in the photo) as proof.
However, even the sales team has agreed on the return of goods for replacement, it is still subject to approval by the inspecting team, whether a replacement unit should be given.
How To Return Your Qualified-for-replacement Item
You may arrange the goods to deliver to the below address at your own cost.
IRIS HOME CONCEPT SDN. BHD.(1329115-H)
No.12 Jalan Kipas 34/9 Seksyen.34,
Bukit Kemuning Light Industrial Park,
40470 Shah Alam, Selangor.
The Company may consider to reimburse the returning shipping cost if the report has given to the company strictly according to the above reporting method.
IRIS HOME CONCEPT SDN. BHD. reserves the right to deny all refund requests after an order is placed and payment is made, even before, during or after an order is processed.
In the case of a refund is approved, a 30% surcharge will be implemented, which means customer will only receive a maximum of 70% refund of the total amount.
We will also reserve the right to not initiate a refund for orders who are rejected during delivery or returned without approval. Customers will need to bear for the shipping costs for return and second delivery.
If you have any further questions on how to return your item to us, please contact us during office hours.